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Legal · Last updated June 2026

Privacy & Cookies

How we collect, use and protect your information at NEW WORLD AGENCY.

Table of Contents
Note: This document is provided in plain language for clarity and is not legal advice. For binding interpretations, consult a qualified attorney.

1. Who We Are

NEW WORLD AGENCY (also operating under "Nouveau Monde Digital" in French) is a digital agency based in Québec, Canada. We help local businesses grow through digital presence, content creation, lead generation, and AI-powered call automation.

For any questions about this policy, contact us at privacy@newworldagency.com.

2. Information We Collect

We collect information you provide directly and information collected automatically:

  • Contact info — name, email, phone, company, role when you fill out a form, book a call, or message us.
  • Business info — industry, business size, goals when you onboard with us.
  • Technical info — IP, browser, device type, referring URL, page views (only if you accept analytics cookies).
  • Communication records — emails, calls, and messages exchanged with us, including AI-handled calls.
  • Prospect data — publicly available business contact data used for B2B outreach in compliance with applicable laws.

3. How We Use Information

  • Provide and improve our services
  • Communicate with you about your project
  • Send relevant business updates (with your consent)
  • Handle inbound and outbound calls via AI and human agents
  • Comply with legal obligations
  • Measure marketing performance (only with consent)

4. Cookies & Tracking Technologies

We use cookies and similar technologies to make the site work, remember your preferences, and understand usage:

  • Essential cookies — required for site function (language, consent state). Always on.
  • Analytics cookies — anonymous usage metrics. Off by default.
  • Marketing cookies — to measure ad performance. Off by default.

You can update your preferences at any time via the cookie banner that appears on first visit, or by clearing your browser storage.

5. Calendly, Forms & Third-Party Tools

When you book a call via Calendly or fill out a form, your information is processed by us and the relevant third-party provider. Calendly has its own privacy policy at calendly.com/privacy.

We may also use analytics, CRM, email and SMS providers to operate our business. We choose partners that respect privacy standards.

6. Marketing Communications & CASL Compliance

We respect Canadian Anti-Spam Legislation (CASL). We only send commercial electronic messages when we have valid express or implied consent. Every message includes a clear unsubscribe link.

If you receive a message from us by mistake or wish to opt out, reply STOP or email privacy@newworldagency.com.

8. Do Not Contact Requests

You can ask us to stop contacting you at any time:

We honour requests within 10 business days.

9. Data Retention

We keep your information only as long as needed:

  • Active clients — for the duration of our engagement plus 7 years (legal/accounting)
  • Prospects — up to 24 months from last interaction
  • Marketing lists — until you unsubscribe
  • Call recordings — up to 90 days unless required for compliance

10. Data Sharing

We do not sell your data. We share information only with:

  • Service providers under confidentiality (hosting, CRM, email, analytics)
  • Clients on whose behalf we operate, where applicable
  • Authorities when required by law

11. Your Privacy Rights

Under Québec Law 25, PIPEDA and applicable Canadian privacy laws, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Withdraw consent
  • Request deletion (subject to legal exceptions)
  • File a complaint with the Office of the Privacy Commissioner of Canada or the Commission d'accès à l'information du Québec

To exercise a right, email privacy@newworldagency.com with proof of identity.

12. Terms of Use

By using newworldagency.com you agree to use the site lawfully and not attempt to disrupt its operation. All content, design, and code are property of NEW WORLD AGENCY and protected by copyright. You may not copy, redistribute or reverse-engineer site content without permission.

The site is provided "as is" without warranties. We may modify content, pricing or services without notice. We are not liable for indirect or consequential damages from your use of the site.

These terms are governed by the laws of the Province of Québec, Canada.

13. Contact

For any privacy, cookie or terms question:

NEW WORLD AGENCY
Québec, Canada
privacy@newworldagency.com

Last updated: June 2026